Exchange & Return
At Arlina Couture, each garment is crafted with precision and care. In the unlikely event that you need a return or exchange, please review the policy below.
Eligibility for Return & Exchange
- Requests must be raised within 48 hours of delivery.
- Products must be unused, unworn, unwashed, and returned in original condition with all tags and packaging intact.
- Requests raised after 48 hours will not be accepted.
Process to Initiate a Return or Exchange
Mail our support team at support@arlinacouture.com within 48 hours of delivery with:
- Order ID
- Reason for return or exchange
- Clear images of the product
- Unboxing video (mandatory in case of damaged or incorrect items)
Once approved, a reverse pickup will be arranged (subject to serviceability).
After the product reaches our warehouse, it will undergo a quality check.
Return Policy (Refunds)
- A ₹299 processing fee will be deducted from all approved returns.
- Refunds for prepaid orders will be processed to the original mode of payment after deduction.
- For Cash on Delivery (COD) orders, customers must share their bank account details for refund processing.
- Refunds are initiated only after the returned product passes quality inspection.
Exchange Policy
- Exchanges are subject to product and size availability.
- Once the returned item clears quality inspection, the exchange item will be dispatched.
Non-Returnable / Non-Exchangeable Items
- Customized or altered products
- Items purchased during special sales or marked as Final Sale
- Products showing signs of use, damage, stains, or missing tags
Please Note:
Arlina Couture reserves the right to reject any return or exchange that does not meet the above conditions.
All decisions regarding returns and exchanges are final and binding.
For further assistance, please reach out to our support team with your order details.